Shipping Policy

Last updated: 20 October 2026

Shuju Tissues aims to process and deliver orders as efficiently as possible throughout our serviceable delivery areas in Pakistan.

Order Processing

Orders are normally processed within 1-2 business days after confirmation and any required payment verification. Processing may take longer during public holidays, promotional periods, or periods of unusually high demand.

Delivery Areas and Timelines

We deliver to locations serviceable by our courier partners. Estimated delivery is generally 2–5 business days after dispatch, depending on the destination and courier operations. Remote or less accessible areas may require additional time.

These timelines are estimates and are not guaranteed. Customers will be informed if a known issue significantly affects their delivery.

Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before the order is placed. Any free-shipping offer will be subject to the eligibility conditions displayed on our website.

Order Tracking

Where tracking information is available, customers may receive a tracking number or shipment updates through the contact details provided at checkout.

Delivery Issues

If a shipment is delayed, tracking information is not updating, or a delivery attempt fails, please contact us with your order number so we can coordinate with our courier partner.

Customers should provide a complete delivery address and an active contact number to help avoid delivery issues.

Incorrect Addresses and Undelivered Orders

If an order cannot be delivered because of an incorrect or incomplete address, an unavailable recipient, or other delivery issue, additional delivery attempts or charges may apply depending on the courier’s terms. We will advise the customer where applicable.