Terms & Conditions

Last updated: 20 October 2026

Welcome to Shuju Tissues. By accessing or purchasing from our website, you agree to these Terms & Conditions.

Products and Pricing

We aim to display accurate product descriptions, images, availability, and prices. Product appearance may vary slightly from images. Prices and promotions may change without prior notice, but confirmed orders will be handled according to the applicable terms.

Orders

Orders are subject to product availability and confirmation. We reserve the right to contact customers to verify order details and to cancel orders where necessary, including due to stock shortages, pricing errors, suspected fraud, or incorrect customer information. If an online payment has already been collected for an order we cancel, the applicable refund will be processed.

Payments

Customers may pay using the payment methods available at checkout. Online card payments are processed by the relevant payment service provider. Orders are processed in accordance with the payment status and applicable verification requirements.

Shipping and Delivery

Delivery timelines are estimates and may vary due to the destination, courier operations, weather, public holidays, or other circumstances beyond our control. Please review our Shipping Policy for further details.

Returns and Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy, which forms part of these Terms & Conditions.

Website Use

Customers must provide accurate information and must not misuse the website, attempt unauthorized access, or engage in fraudulent activity.

Intellectual Property

Website content, branding, product images, text, and other materials may not be copied or used without permission from the relevant rights holder.

Limitation

To the extent permitted by applicable law, Shuju Tissues is not responsible for indirect losses arising from website interruptions or delivery delays outside its reasonable control. Nothing in these Terms excludes rights that cannot legally be excluded.